⚠️ By placing an order on Grovexo Industries, you confirm that you have read, understood, and agreed to this entire Shipping & Logistics Policy, including all terms regarding import duties, customs fees, and return conditions.

📦 Important: About Your Payment

The amount you pay at checkout covers product cost and international shipping charges only. It does NOT include import duties, VAT, customs brokerage fees, or any other charges levied by your country's customs authority. These fees are the buyer's sole responsibility. For full details, please read Section 3 below.

1. Processing & Fulfillment

Every order undergoes a specialized procurement process directly from our Japanese warehouse to ensure authenticity.

• In-Stock Items: Orders are processed and dispatched within 1–2 weeks from the date of purchase. A tracking number will be sent to your registered email once shipped.
• Back-Order Items: If your item is on back-order, you will receive a confirmation email within 3–4 business days of placing your order with an estimated availability update. Your order will be shipped as soon as the item arrives at our dispatch center.
• Quality Control: All parts are inspected before international shipping.
• Order Cancellation Window: Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellation requests will not be accepted as procurement may have already begun. To cancel within this window, contact us immediately at [email protected].
• Order Confirmation: By completing payment, you acknowledge full acceptance of this policy. No claim of unawareness will be accepted after an order is placed.

2. Global Carriers & Tracking

We use premium global couriers for reliable and safe delivery of your automotive parts.

• Carriers: DHL Express, FedEx, UPS, or EMS (Japan Post) depending on destination and item size.
• Tracking: A tracking number will be provided via email once your package is dispatched from Japan.
• P.O. Boxes: Premium couriers cannot deliver to P.O. Boxes. A physical street address is required.
• Delivery Timeframes: Estimated delivery times are provided by the carrier and are not guaranteed. Delays caused by customs, weather, or carrier operations are outside our control and do not qualify for refunds.
• Buyer Email Responsibility: All shipping notifications, customs alerts, and carrier communications are sent to the email address provided at checkout. It is the buyer's responsibility to ensure the correct email is provided and to monitor all communications from both Grovexo and the carrier.

3. Import Duties, VAT & Customs Fees

• Customers are solely responsible for all import duties, VAT, brokerage fees, and any other charges required by their country's customs authority.
• Grovexo Industries does not collect these fees at checkout, nor can we provide estimates as they vary by country.
• Buyer's Obligation: It is the buyer's responsibility to research their country's import duty rates before placing an order. Placing an order constitutes acceptance that such fees may apply.
• Customs Clearance: The buyer must respond promptly to any customs notification from the carrier or customs authority. Failure to do so may result in the shipment being returned or destroyed.
• Customs Delays: Grovexo Industries is not responsible for delays caused by customs processing. Such delays do not constitute grounds for a refund or dispute.
• No Refund for Refused Customs: If a buyer refuses to pay customs duties and the item is returned or confiscated, no refund will be issued for the product or shipping cost. The buyer will additionally be liable for return shipping expenses.

4. Unsuccessful Delivery

• Incorrect Address: We are not liable for lost packages due to incorrect addresses provided at checkout.
• Failed Collection / Customs Non-Payment: If a package is returned to Japan because it was not collected or duties were unpaid, the buyer is fully responsible for all return shipping and re-dispatch costs. No refund will be issued until the returned item is received by us, and original shipping costs will not be refunded.
• Refused Delivery: If a buyer refuses delivery at the door, it will be treated as a Failed Collection. No refund will be issued for the product or shipping cost.
• Repeated Non-Response: If the buyer does not respond to carrier delivery attempts or customs notifications despite multiple alerts, this constitutes buyer negligence. Grovexo Industries bears no responsibility in such cases.

5. Refunds & Dispute Policy

• Proof of Shipment: Once a tracking number is issued and the shipment is handed to the carrier, Grovexo Industries has fulfilled its shipping obligation.
• Refund Eligibility: Refunds are only considered if (a) the item was not shipped, or (b) the item arrived significantly damaged due to our packaging. Customs-related returns and failed collection do not qualify for a refund.
• Chargebacks & Payment Disputes: Filing a chargeback or payment dispute for a successfully shipped item — where failure to receive was caused by the buyer's own inaction such as not paying customs — is considered a violation of this policy. Grovexo Industries will provide full shipping evidence and documentation to the payment provider in all such cases.
• Shipping Cost Non-Refundable: International shipping costs are non-refundable once the item has been dispatched, regardless of the outcome.

6. Limitation of Liability

• Grovexo Industries' maximum liability is limited to the product purchase price only, and only in cases where we are proven to be at fault.
• We are not liable for any indirect, incidental, or consequential damages arising from shipping delays, customs holds, or failed deliveries.
• Force majeure events such as natural disasters, strikes, pandemics, or war that cause delays or loss are outside our liability.