Grovexo Industries · Japan Sourced

Frequently Asked Questions

Everything you need to know about buying genuine JDM parts sourced directly from Japan and shipped worldwide. Need fitment help or a rare part? Our team is ready to assist.

Japan Sourced Parts Genuine OEM & JDM Worldwide Tracked Shipping Fitment Support

General Questions

What does Grovexo sell?

We specialise in genuine JDM Japanese Domestic Market parts sourced directly from Japan. Our catalogue covers OEM parts, aftermarket performance parts, rare accessories, restoration parts, tuning components, and discontinued items for Japanese vehicles.

What brands do you offer?

We supply parts from all the major Japanese marques and tuning houses, including:

NissanToyotaHondaMazdaSubaruMitsubishiSuzukiDaihatsuLexusInfinitiNISMOHKSGReddyTEINBrideRaysVolk RacingEnkeiBlitzCuscoTomei+ many more

Are your products genuine?

Yes. We supply genuine OEM parts, authentic aftermarket products, and high-quality performance parts sourced directly from trusted suppliers and distributors in Japan.

Do you sell both OEM and aftermarket parts?

Yes, we carry a full range:

  • OEM genuine parts
  • Aftermarket performance parts
  • Rare JDM parts
  • Used JDM parts when available
  • New Old Stock NOS parts
  • Racing and tuning parts
Can you source rare or discontinued parts?

Absolutely. If you cannot find a part on our website, contact us with your vehicle details and the OEM part number. We will do our best to locate and source it directly from Japan.

What does JDM mean?

JDM stands for Japanese Domestic Market, which means vehicles and parts originally manufactured and specified for sale within Japan. JDM parts are valued by enthusiasts for their quality, rarity, and authenticity.

Vehicles & Fitment

What vehicles do you support?

We support a wide range of Japanese vehicles, including:

  • Nissan Skyline GT-R
  • Toyota Supra
  • Honda Civic / Integra / NSX
  • Mazda RX-7 / RX-8
  • Subaru Impreza WRX STI
  • Mitsubishi Lancer Evolution
  • Suzuki Jimny
  • Toyota Chaser / Mark II / Cresta
  • Nissan Silvia / 180SX / S15
  • And many more JDM vehicles.
How can I confirm fitment?

Before ordering, please check your vehicle model, chassis code, production year, engine type, and OEM part number to confirm compatibility.

What if I am not sure about compatibility?

Contact us and provide the following details, and we will help confirm compatibility:

  • Vehicle make
  • Model
  • Year
  • VIN / chassis number
  • Engine code
  • The part you need
Do you sell rare Skyline GT-R parts?

Yes. The Skyline GT-R R32, R33, R34 and beyond is one of our specialities. We source rare OEM, NISMO, and performance parts for GT-R models directly from Japan.

Are product photos exact?

Some images are for reference purposes only and the actual product may vary slightly. If you need exact photos of a specific item, contact us before ordering.

Are used parts tested?

Used parts are inspected before shipping. Please note that some cosmetic wear may be present depending on the item and its age.

Shipping

Do you ship worldwide?

Yes, we ship worldwide directly from Japan to customers around the globe.

Which countries do you ship to?

We ship to most countries, including the USA, Canada, United Kingdom, Australia, Germany, France, UAE, Singapore, Malaysia, New Zealand, and across Europe, the Middle East, and South America.

Where are products shipped from?

Most products are shipped directly from Japan.

Which shipping carriers do you use?

We use trusted international carriers:

DHLFedExUPSEMSJapan PostYamato

How long does shipping take?

Estimated delivery times:

  • Express shipping: 3-7 business days
  • Standard shipping: 7-21 business days
  • Economy shipping: 2-6 weeks

Times may vary depending on customs, destination, weather, and carrier delays.

Will I receive tracking information?

Yes. Tracking details are provided as soon as your order has been shipped.

Do you offer combined shipping?

Yes. Multiple items can often be combined into one shipment to help reduce your shipping costs.

Do customers pay customs duties or taxes?

Import duties, customs fees, VAT, and taxes are the responsibility of the buyer and depend on your country regulations.

Can you declare lower values on packages?

We follow all international shipping laws and customs regulations. If you have a special shipping request, please contact us before ordering.

Orders & Payment

How can I place an order?

Simply add products to your cart and complete checkout through our secure payment system.

What payment methods do you accept?

We accept a range of secure payment methods:

PayPalCredit CardsDebit CardsShopify PaymentsGoogle PayApple Pay

Can I cancel my order?

Orders may be cancelled before processing or shipment. Once an order has shipped, it usually cannot be cancelled.

Can I preorder items?

Yes. Some products are available for preorder if they are temporarily out of stock or made to order.

Do you offer wholesale or bulk orders?

Yes, we welcome wholesale inquiries from workshops, tuning shops, and resellers. Contact us to discuss bulk pricing.

Performance & Tuning

Do you sell performance tuning parts?

Yes. We stock turbo upgrades, suspension kits, exhaust systems, wheels, aero parts, engine components, cooling upgrades, and much more.

Do you sell wheels and body kits?

Yes. We supply JDM wheels, aero kits, spoilers, bumpers, fenders, lips, diffusers, and other exterior upgrades.

Are performance parts street legal?

Street legality depends on your country and local regulations. Please check your local laws before installation.

Do aftermarket parts require professional installation?

Some aftermarket and performance parts may require professional installation or tuning for safe and correct operation.

Can performance parts affect warranty or emissions?

Some aftermarket modifications may affect emissions compliance or your manufacturer warranty. Please verify the implications for your vehicle and region before fitting.

Returns & Refunds

Do you accept returns?

Returns may be accepted for eligible items within the stated return period. Contact us to start a return request.

Which items cannot be returned?

The following are generally non-returnable:

  • Special order items
  • Electrical components
  • Used parts
  • Custom products
  • Installed items
What if I receive a damaged item?

Please contact us immediately with clear photos of:

  • The package
  • The shipping label
  • The damaged item

We will assist you as quickly as possible.

What happens if the wrong item is sent?

If we made a mistake, we will work with you to provide a replacement or a suitable solution at no fault to you.

Account & Security

Is my payment secure?

Yes. Our website uses secure, encrypted payment processing to keep your details safe.

Do I need an account to order?

No, guest checkout may be available. However, creating an account makes it easier to track orders and manage your purchases.

Can I track my order status?

Yes. You can track your order progress through your account or via tracking email updates.

Why Buy From Grovexo

Are you based in Japan?

We source directly from Japan and work with trusted Japanese suppliers and distributors to bring authentic JDM parts to customers worldwide.

Why buy from Grovexo?
  • Direct sourcing from Japan
  • Worldwide shipping
  • Genuine OEM and aftermarket parts
  • Rare JDM inventory
  • Competitive pricing
  • Fast customer support
  • Enthusiast-focused service
Can you help source custom requests?

Yes. We can help locate rare, discontinued, performance, and hard-to-find JDM parts. Send us your request and we will get to work.

How can I contact support?

You can reach us through any of the following:

We aim to respond as quickly as possible.

No questions match your search. Try a different keyword, or contact our team.

Need help finding the right JDM part?

Send us your chassis code, model year, engine code, or OEM part number. Our team will help confirm fitment before you order.

Contact Grovexo

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