1. Shipping & Order Fulfillment

We act as your direct bridge to the Japanese automotive market. Our logistics process is structured as follows:

• In-Stock Inventory: Items currently held in our Japan-based fulfillment centers are typically processed and dispatched within 3-7 business days.
• Back-Orders / Special Orders: For items not in immediate stock, we provide an estimated Manufacturer Lead Time. Once you confirm and accept this timeframe, the order is secured and processed.
• Customs, Duties, & Taxes: All shipments are international. The recipient is solely responsible for all import duties, VAT, and local taxes. These are not included in the checkout price and are determined by your country's customs department.

2. Cancellation Policy

Due to the rapid nature of our procurement process in Japan, we enforce the following cancellation windows:

• 20-Hour Grace Period: You may cancel your order within 20 hours of placement for a full refund.
• Late Cancellation: Requests made after the 20-hour window will incur a 20% restocking and administrative fee, as the procurement process in Japan begins immediately.
• Confirmed Back-Orders: Once a lead time is accepted and the order is placed with the manufacturer, it is considered a Final Sale and cannot be canceled.

3. Return Eligibility & Protocol

We maintain a 10-day return window to ensure the integrity of our specialized inventory.

• Timeline: Returns must be initiated and shipped within 10 days of receipt.
• Authorization (RMA): You must contact [email protected] for a Return Merchandise Authorization (RMA) before shipping. Unauthorized returns will be rejected.
• Condition: Items must be unused, uninstalled, and in original Japanese packaging with all manuals and hardware included.

4. Fees & Non-Refundable Costs

The following costs will be deducted from your final refund:

• Restocking Fee: A flat 20% fee of the total item value.
• Logistics: Original shipping fees are non-refundable. The customer is responsible for all return shipping costs.
• Customs: Any import/export charges incurred by Grovexo Industries during the return will be deducted from the refund.

Important: Customs Non-Compliance

If a customer refuses to pay customs duties or fails to collect the package and it is destroyed by the carrier, no refund will be issued. If the package is returned to us, all return freight and duty costs will be charged to the customer.