Shipping Policy

At Grovexo Industries, we are committed to delivering your order accurately, in good condition, and on time.

Processing Time

All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times vary by destination and shipping method selected at checkout. International orders typically take 7–21 business days depending on the destination country and customs clearance.

Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.

⚠️ Important Notice – Import Duties & Taxes

The amount you pay at checkout covers only the product and shipping charges. Additional import duties, customs fees, or local taxes may apply depending on your country's customs regulations. These charges are the sole responsibility of the buyer and are not included in our pricing or shipping fees.

We strongly recommend checking with your local customs authority before placing an order to understand any applicable duties or taxes.

Customs & Import Regulations

Grovexo Industries is not responsible for any delays caused by customs clearance processes. We are also not liable for any items seized or held by customs authorities.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment through the carrier's website.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [email protected] with your order number and photos (if applicable).

Contact Us

For any shipping-related queries, feel free to reach out to us at [email protected].